Users can contact SAM.gov customer service through the Federal Service Desk (FSD) via multiple channels. The toll-free number (866-606-8220) provides direct phone support, while international callers can use +1 334-206-7828. Live chat assistance is available weekdays from 8 AM to 8 PM EST. For non-urgent matters, users can submit web form inquiries through FSD.gov. Self-help resources on SAM.gov offer guides and tutorials for common issues before reaching out. Further details explain specialized support options for different user needs.
Direct Contact Options for SAM.gov Support
When users encounter issues with SAM.gov, the Federal Service Desk (FSD) serves as the primary support channel with multiple contact options available.
Users can reach dedicated agents through phone support by calling the U.S. toll-free number (866-606-8220) or the international line (+1 334-206-7828). Department of Defense personnel have access to a specific DSN number: 94-866-606-8220.
Direct support for SAM.gov issues available via U.S. toll-free, international, and DoD-specific phone lines.
Live chat assistance is another efficient option, available during standard business hours (8 AM – 8 PM EST, Monday through Friday).
For non-urgent matters, users may submit inquiries through the web form on FSD.gov, which allows for detailed question submission when immediate response isn’t required. This asynchronous option is particularly useful for complex issues requiring documentation or after business hours when live support channels are unavailable. Before contacting customer service, ensure you have reviewed the registration checklist to address common problems that might be resolved without assistance. Remember that Login.gov should only be contacted for sign-in process questions, while SAM.gov handles all entity registration inquiries.
Online Self-Help Resources and Documentation
Beyond the direct contact options, SAM.gov offers extensive self-help resources that enable users to resolve common issues independently. The platform provides thorough self service guides covering topics from entity registration to role management.
Users can access official documentation that explains system features, though some materials are restricted to authorized personnel. The intuitive user interface allows individuals to search for FAQs related to accounts, data services, and registration processes.
Video tutorials demonstrate navigation through the workspace, with specific guides for both federal and non-federal users. These resources include step-by-step instructions for completing registration, managing entity information, and understanding permission structures.
The documentation is organized with clear headings and examples, making it accessible for users at various technical proficiency levels. Users encountering troubles with DUNS and CAGE code registrations can find specific troubleshooting guidance in the self-help documentation.
When and How to Submit Feedback for System Improvements
SAM.gov’s feedback system provides users with a direct channel to suggest improvements and enhancements to the platform.
Every page on SAM.gov features a dedicated feedback button that opens a chat box interface when clicked. This tool specifically collects user experience comments and feature requests, not technical support issues.
Users should submit their suggestions through this page-specific feedback button rather than contacting the Federal Service Desk (FSD).
The IAE staff reviews feedback submissions daily to identify potential system improvements, though individual responses aren’t provided due to high submission volume.
For technical problems, users must instead contact the FSD through FSD.gov or by phone at 866-606-8220 (U.S.) or +1 334-206-7828 (international) during operating hours, Monday through Friday, 8am-8pm EST.
For those who need guidance on fixing errors in their initial submission, a comprehensive resubmission guide is now available to help streamline the process and improve chances of approval.
Frequently Asked Questions
How Long Does SAM.Gov Entity Registration Approval Typically Take?
The SAM.gov entity registration timeline typically spans 2-8 weeks for full approval. Several approval factors influence this duration, including submission accuracy, documentation completeness, and current processing volumes.
The verification process takes a few business days after submission, followed by account activation and confirmation emails. Entities experiencing delays should check for common issues such as missing information or incorrect documentation.
Preparation and thorough information verification can help minimize processing time.
Can I Expedite My CAGE Code Assignment Process?
Yes, the CAGE code assignment process can be expedited for entities that need faster service.
This option reduces processing time to as little as 24 hours, compared to the standard 3-5 business day timeline.
However, expedited service typically requires payment of a fee.
All applications, whether expedited or standard, must contain complete and accurate information.
Incomplete applications cannot be expedited and will require additional verification, potentially extending the timeline regardless of expedite status.
Why Was My Entity Registration Deactivated Unexpectedly?
Entity registration deactivation typically occurs for several reasons.
Common deactivation reasons include 365-day expiration without renewal, administrator role changes that don’t comply with March 2023 requirements, failed entity validation, or manual deactivation.
Registration issues may also stem from business information changes that require revalidation.
To resolve this, verify if fraudulent communication prompted deactivation, check administrator compliance with current guidelines, and submit an urgency ticket to FSD.gov with the entity’s UEI and legal name.
How Do I Update My Expired Electronic Funds Transfer Information?
To update expired information for electronic transfers in SAM.gov, users should:
- Log into SAM.gov and locate the expired registration using the “Search Records” function.
- Select “Update Entity” from the Registration Details panel.
- Navigate to the Financial Information section.
- Enter the updated bank account details, routing number, and account type.
- Review all information for accuracy before submission.
- Submit changes and allow 24-48 hours for processing.
What Documents Are Required for Foreign Entity Registration?
Foreign entities registering in SAM.gov need several key documents for successful completion of the registration process:
- Data Universal Numbering System (DUNS) number
- NATO Commercial and Government Entity (NCAGE) code
- Taxpayer Identification Number (TIN) or Foreign Tax Identification Number
- Legal business documentation matching across all platforms
- Physical address verification documents
- Banking information for electronic funds transfer
Entities must guarantee all information is consistent across documents to avoid verification delays during processing.